Tips about speck like leaders
Definition: can make contributions to the people around us and have more impact
1st tip: Don't over opologize
-->apologizing is a way to avoid disagreements, or placed on keeping the peace rather than disagreements, and giving your honest opinion
-->People may often apologize even though you are not doing wrong
-->You may appear less confident
-->You coworkers may doubt your ability to do your job
-->You may come across as insecure weak or indecisive
-->Save your apologies for when they're actually needed or actually did it something wrong
a. To express your thanks and appreciation instead of saying you're sorry
ex: Thanks for pointing that out, I'll address it
ex:I'll appreciate your feedback and I'll make those adjustments
ex: Thank you for hearing me out.
ex: Thank you for putting in the extra effort
ex. Do you have a minute to talk?
ex.I'll like to jump in here for a moment
2nd tip: Don't minimize(downplay) your accomplishments
-->People will not know how good you are when you are not comfortable talking about it
-->Humility at work will generally not benefit you
-->Assertiveness is good but arrogance is bad
ex. Last year my team was able to help 20 clients to exceed their revenue goals
ex.We were grateful to play a central role in helping the company grow to over 500 employees
ex. Our team managed to cut customer's complaints and refund for the company by 50%
3rd tip: Eliminate the uncertainty in speech
--> Leaders always strike difficult balance, they have to say open-minded about the opinions of other people, at the same time, they must be as clear as crystal when they appears their own point of you
ex. I haven't come across that yet(I'm not sure)
ex. I predict/anticipate/envision(I think/ I feel)
ex. Based on the data, it appears that (I think/ I believe)
ex. From my analysis, it's clear that(I am not certain)
ex. I need to verify whether
ex. First let me confirm before I make a recommendation
ex. I don't have that information right now(I don't know)
ex. I'm not clear in a position to answer that
ex. I'll make it happen/ I'll do my best to ensure it's completed
ex. We'll do everthing in our power to deliver it to client on time.
ex. Do you have any questions?
ex. What are your thoughts?
ex. Do you have any thoughts on that?
ex. Does that raise any questions for you?
沒有留言:
張貼留言